Returns & Exchanges
Songmont offers a 30-day return policy for all unused products in their original packaging to ensure your complete satisfaction with our artisanal leather goods. We strive to provide a seamless exchange process for our global community of bag enthusiasts.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the item in its original dust bag and protective box, ensuring all tags and authenticity cards are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Processing and Refund
Once our quality control team inspects the returned item, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing