Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
What materials are used in Songmont bags?
We use premium, full-grain leathers and sustainable fabrics. Many of our collections feature natural textures that develop a unique patina over time, reflecting our commitment to high-quality craftsmanship.
How long does international shipping take?
Standard international shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with all tags and packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and applying a leather conditioner every few months.
Are duties and taxes included in the total price?
For most regions, duties and taxes are calculated at checkout. However, depending on your local customs regulations, you may be required to pay additional fees upon the arrival of your package.
Do you offer a warranty on your products?
Yes, we provide a one-year limited warranty covering manufacturing defects in materials and workmanship. This does not cover normal wear and tear or damage caused by improper care.